Job description:
Job Overview:
We are looking for a warm, professional, and customer-focused Guest Relations Executive to be the face of our microbrewery taproom. As the first point of contact for our guests, you will be responsible for creating a welcoming atmosphere, managing reservations, handling guest inquiries, and ensuring an exceptional customer experience. The ideal candidate has excellent communication skills, a passion for hospitality, and a charming personality that enhances guest engagement.
Key Responsibilities:
Guest Reception: Greet and welcome guests with a friendly and professional demeanor.
Reservations & Seating: Manage bookings, walk-ins, and seating arrangements to optimize the guest experience.
Customer Service: Address guest inquiries, concerns, and special requests promptly and professionally.
Personalized Experience: Assist guests in understanding the menu, beer selections, and special offerings.
Brand Representation: Serve as an ambassador of the tap room, sharing its story, values, and offerings.
Complaint Resolution: Handle customer feedback and resolve issues with diplomacy and efficiency.
Event Coordination: Support brewery events, beer tastings, and promotional activities.
Payment Assistance: Guide guests with billing inquiries and ensure smooth payment processing.
Clean & Organized Reception Area: Maintain a tidy and welcoming front desk or hostess area.
Qualifications & Skills:
Prior experience in guest relations, hospitality, or front-of-house roles is preferred.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to customer service.
Well-groomed, professional appearance with a confident and friendly personality.
Ability to multitask in a fast-paced environment.
Proficiency in reservation management systems or POS software is a plus.
Fluency in English; knowledge of additional languages is an advantage.
Flexible to work evenings, weekends, and holidays as required.
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