Key Responsibilities: Process bookings via phone, email, and online channels. Upsell room upgrades, spa packages, and resort activities. Manage room inventory and group booking blocks. Explain resort policies, cancellation fees, and deposit rules. Handle guest check-ins and check-outs efficiently. Verify guest IDs and secure payment methods. Issue room keys and explain resort layouts. Coordinate with housekeeping for room readiness. Act as the primary point of contact for guest requests. Resolve booking disputes and billing discrepancies professionally.
1–3 years in front office or reservation roles. Ability to work shifts, weekends, and holidays.
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