A Captain acts as a team leader among the service staff, ensuring high-quality customer service, managing stewards, and acting as the key link between the service team and the kitchen.
Key Responsibilities:
- Supervise and coordinate stewards during service.
- Assign tables and oversee order taking and service delivery.
- Ensure guest satisfaction by checking on tables and handling complaints in a tactful manner.
- Maintain smooth communication between the kitchen and service areas.
- Train and mentor junior staff on service standards and menu knowledge.
- Upsell menu items and promote daily specials.
- Ensure cleanliness, proper table settings, and adherence to ambiance standards.
- Monitor guest feedback and report findings to the manager for improvements.
- Ensure compliance with safety, hygiene, and quality standards.
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